F.A.Q.

Are animals permitted in the hotel?

Pets are not allowed.

Does the hotel have air conditioning?

All rooms and common spaces are provided with air conditioning.

Can we leave our luggage in the hotel?

If your departure is after 11 am, you can leave your luggage in the luggage room and freshen up in a courtesy room.

Are there discounts available for children?

Children up to 3 years stay for free in the parents' room. Baby cot and highchair are free of charge. Children from 4 to 13 years of age get a discount of 50% when sleeping in the parents' room.

Which credit cards do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Diners and Maestro card.

At what time is my room available and at what time are we supposed to vacate it?

We will be delighted to offer the room as soon as it is ready. However, availability is guaranteed from 3 pm on the day of arrival. We ask to vacate the room by 11 am on departure day. If you prefer to keep the room for a little longer, please ask at reception if it is available and you may take advantage of our "late check out" service at an additional cost of €15 per hour which allows you to use the room until 5 pm. If you wish to use the room after 5 pm, the overnight price will be charged.

Do I need a bathing cap?

Our pool does not require a bathing cap.

Does the hotel have parking?

Yes. A parking space in the underground garage costs €10 per day (to be booked in advance). Outdoor parking is free but very limited.

Does the hotel have a bike rental?

At the hotel you can rent bicycles for €15 per day and €10 per half day.

Is the swimming pool heated?

Our swimming pool is not heated.

What kind of service is offered by the restaurant?

Buffet breakfast from 7.30 am to 10 am.
Lunch from 12.30 pm to 2 pm.
Dinner from 7 pm to 8.30 pm.

If we stay at your hotel, what facilities can we use?

At our guests' disposal without additional fees: swimming pool with children's area, sunloungers, sun umbrellas, WiFi.

Is there a transfer service from and to the airport and/or train station?

We organize private transfers from and to the Verona Villafranca airport, which must be booked at least 24 hours in advance.

Can my friends come to visit me?

Your guests are very welcome, but they are not allowed to use the swimming pool.

Does the hotel have internet?

The rooms and public areas are provided with free WiFi.